Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy:

Returns
•    Items may be returned within 90 days of the purchase date.
•    All returns must be accompanied by the original receipt.
•    Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items
The following items are not eligible for return:
•    Clearance, close-out or final sale items
•    Gift cards
•    Customized or special-order products
•    Clothing that has been worn or washed
•    Artist consignment items (unless found to be defective)

Refunds
•    Refunds will be issued to the original form of payment.
•    If a receipt is not provided, we are unable to process the return.

Exchanges
•    Exchanges are available for the same item in a different size or color, subject to availability.
•    A receipt is required for all exchanges.

Bring your return to the museum store or mail the package to:

Cleveland Museum of Art
11150 East Blvd
Cleveland, OH 44106
Attn: Museum Store